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PlaybookFranchise Hub

Pillar 3: run better

Playbook

Best practice by function, in plain English: written for the operator who has to do it, not the consultant who bills for it.

The Playbook

Everything nobody tells you before you sign.

Chapters on due diligence, real cost modelling, site selection and exit. Written from what operators actually report, not from brochures.

01 — The disciplinary process, done properly Free
02 — What the setup cost leaves out Writing
03 — Negotiating the territory clause Writing
04 — The landlord clause that catches everyone Writing

Read chapter 01, free

Chapter one is free to read now. Subscription pricing arrives with the full fourteen chapters.

Every chapter

  1. 29 July 2026Playbook

    The disciplinary process, done properly

    A fair process that survives the CCMA: warnings, hearings, records, and the mistakes that cost operators most.

By function

HR & staffing

Hire, manage, part ways: lawfully

Contracts, scheduling, discipline, CCMA survival. The function operators say hurts most.

Launch function · sample guides below
Operations

Run the shift, protect the margin

Stock, wastage, standards, audits: the daily disciplines that separate top stores.

Sample
Marketing

Local marketing that actually sells

What to do with the 2% you already pay, and the local moves franchisors won’t make for you.

Sample
Finance

Know your real numbers

Break-even, royalties, add-backs, cash-flow rhythm: in operator English, not accountant English.

Sample
Compliance

Stay on the right side

Health, safety, labour, POPIA: the checklist layer every store needs and nobody enjoys.

Sample
Suppliers

Manage the supply relationship

Approved suppliers, pricing disputes, quality claims: and what your agreement actually allows.

Sample

Free guides vs Pro toolkits

Free guide · sample

The disciplinary process, done properly

A fair process that survives the CCMA: warnings, hearings, records, and the classic mistakes.

The HR pack: every template you need

Contracts, warning letters, hearing scripts, timekeeping sheets: ready to use.

Pro
Premium toolkits
Guides are free. The ready-to-use packs are the edge.

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